FAQ
What is an Enux Tracker ?
Enux Tracker is a car tracker with IVMS and easy to understand landmarks to pin-point location. The location is determined by GPS satellites.Wiith a regular GSM phone you can send and receive replies from your tracker. It is not a Navigation device, but instead helps you keep your family, friends and assets safe.
What is GPS?
The Global Positioning System, usually called GPS, is the only
fully-functional satellite navigation system. A constellation of more than two dozen GPS satellites broadcasts precise timing signals by radio, allowing any GPS receiver to accurately determine its location (longitude, latitude, and altitude) in any weather, day or night, anywhere on Earth.
GPS has become a vital global utility, indispensable for modern navigation on land, sea, and air around the world, as well as an important tool for map-making and land surveying. GPS also provides an extremely precise time reference, required for telecommunications and some scientific research, including the study of earthquakes. GPS receivers can also gauge altitude and speed with a very high degree of
accuracy.
What affects GPS accuracy?
Few factors affects GPS accuracy. The atmosphere, the ionosphere and the position of your receiver could all affect GPS accuracy. Any buildings, natural structures or heavy foliage that obstructs the GPS' view of the sky may decrease the position accuracy.
What is Enux Landmark Data?
Enux landmarks are commonly known man made elements, such as buildings, hotels, theaters, museums, libraries, churches, hotels, schools, hospitals, post offices, shopping malls, passenger terminals, major interchanges, gasoline stations, government services, tourist attractions, toll gates, sport arenas etc.. Also cities, towns, villages, and even natural points of interest, such as small islands,
hills and lakes, can be designated as landmarks if they have local geographical, historical or cultural significance.
How often Enux updates landmarks?
Due to dynamic and changing nature of landmarks, Enux is committed for continuous updating to secure best possible quality of information. Landmarks for every country are updated and verified several times every year.
How accurate Enux Landmarks are?
Since every landmark has verified and geo-referenced individually -
Enux does NOT generate landmarks from inaccurate and generalized third party data bases - accuracy of landmarks is extremely high; the highest in the GPS Industry.
How far landmarks are from each other (landmark density)?
Landmark density varies from capitals and major cities (30 meters -2 kilometers) to rural areas where village density defines distance of individual landmarks.
Does my Tracker need a SIM card?
Yes, think of your Tracker as another phone. You insert a SIM
card and that phone number is who you send your text messages ( commands ) to.
What if my tracker is outside GSM coverage area?
Your Tracker will store up to 20 outgoing messages until it is
connected to the GSM network. Incoming messages to your Tracker are stored in the GSM network.
Why is my Tracker not responding?
- Check if the unit has power and not sleeping. You may see this with its green/red LED blinking. If this is your first use or the unit has been stored charge the battery for 3.5 hours
- If your tracker is installed then verify that GSM is working by
calling the unit to see if you hear a ring tone.
If no ring tone:
- There may be no GSM coverage, so move the unit to a suitable location
- Verify that the PIN code was removed from the SIM
- Remove the PIN code from the SIM
- Verify you have the correct phone number
- Verify that the SIM is properly inserted
-
If you hear a ring tone:
- Verify that the pre-paid SIM has credits (you can check that
the SIM is ok by using it a mobile phone and sending a SMS)
- Verify the user has a high enough authority to send the
command
- Verify that your phone number is correct in the user list. If
not sure you can easily re-register yourself as the owner by
sending OWNER, password to the unit
The owner sets a password that can be used to re-register if your phone is lost.
What if I lose my phone?
You can re-register yourself as an owner by sending
OWNER, password to your Tracker.
What if I move to another country?
You can update the landmarks in your Tracker for over 220 countries.
I am unable to get my first location for more than 5 minutes, what could be the problem? - Antenna signal will not pass through metallic or magic type
tint.
- Units should not be placed or covered behind metal objects.
- Acquiring your first location should take only 1 to 5 minutes
+
signal take so long simply remove the unit battery and re-insert
it again - this re-starts the search process.
How long does it take for the unit to get its position?
With ideal conditions 1 to 5 minutes the first time you use the unit. The unit can re-establish its location in a few seconds.
How many landmarks can the system hold?
Enux Tracker can hold over 15,000 landmarks. Users can add hundreds of their own landmarks.
How can I tell if new Landmarks or software is available for my tracker?
There is an option in Manager to check your tracker for any new releases for your tracker
How long does the battery last?
Three day with constant usage and weeks with limited activity, but provided it is installed in a car, it is constantly charging from the car power supply.
How do the
sleep modes work?
Enux Tracker is designed only to use power when moving. it goes to sleep 30-50 minutes after a car is parked with the help of moon sensor.
How do I know the IMEI of my unit?
- Send command like “password REG” to unit
- Check the box of your tracker under the barcodes
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